If for any reason you are not satisfied with your order, please contact us. At Primeuplift, we are committed to ensuring that our customers are 100% satisfied with the product they have purchased from our suppliers. If you are experiencing problems with your delivery or product and are feeling frustrated, please contact us and our team will help you immediately.
Here are some frequently asked questions about our returns policy:
1. What is the return period?
You can return a product within 14 days of receiving your order from our supplier.
An order can only be canceled within 5 minutes of placing the order. Our orders are processed for 5 minutes, after which it is no longer possible to cancel them.
If you wish to cancel your order, please contact info@primeuplift.com within 5 minutes of placing the order.
2. How long will it take to get my money back?
A full refund will be issued to the original payment method after we receive the products, inspect them and confirm that they have not been opened. All customers must contact us after returning the package and provide us with the track and trace information so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.
3. Why can't beauty and health products be returned?
A list of hygiene items that cannot be returned for a refund (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, do not allow the return of beauty and health products. We are not alone in this. Other beauty and health product suppliers do not allow returns for the same reasons.
In general, products cannot be returned if any of the following conditions apply:
4. Do I have to cover the cost of the return shipping?
Yes, all customers are responsible for the cost of their return shipping. We encourage you to send your return with track and trace as we cannot take responsibility for lost returns.
5. How do I return my order?
We strive to provide you with the best customer service and ensure your satisfaction with every order. To simplify our returns process and expedite your refund or exchange, we request that you notify us by emailing us at info@primeuplift.com and include a completed return form when you return an item.
Completing the return form: Please fill out the return form completely before sending it to us. This includes your contact information, the order data, the reason for the return and the desired solution (refund or exchange).
Returning items with the package: Please enclose the completed returns form in the original package when returning items. This enables us to easily identify your order and speed up the processing of your return.
By following these guidelines and enclosing the completed returns form, you will help us provide a faster and more efficient service and ensure a hassle-free return. We appreciate your cooperation and look forward to assisting you with your return.
6. How can I contact you?
You can reach us by email at info@primeuplift.com. The Wecro team works seven days a week. We always guarantee you a response within 24 hours and are happy to help!
7. My order is damaged, what should I do?
That's a shame! Unfortunately, it may happen that your product is damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. Unfortunately, the return period will then expire.
To help us find the quickest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface where the label and defect can be clearly seen are best. We will use this information to help you with your order and prevent mistakes in the future.
For defective items, we always deliver a new package for free the first time and unfortunately cannot issue a refund. If it arrives defective the second time, we will refund you the full purchase price.
For questions about products that were damaged on arrival, please contact us at info@primeuplift.com.
8. I provided the wrong address. What should I do?
Let us know the correct address immediately so that we can change it for you. If your package has already been shipped, we will not be able to change the address.