If for any reason you are not satisfied with your order, please contact us. At Primeuplift, we are committed to ensuring that our customers are 100% satisfied with the product they have purchased from our suppliers. If you are experiencing problems with your delivery or product and are feeling frustrated, please contact us and our team will help you immediately.
Here are some frequently asked questions about our returns policy:
1. What is the return period?
You can return a product within 14 days of receiving your order from our supplier.
An order can only be canceled within 5 minutes of placing the order. Our orders are processed for 5 minutes, after which it is no longer possible to cancel them.
If you wish to cancel your order, please contact info@primeuplift.com within 5 minutes of placing the order.
2. How long will it take to get my money back?
A full refund will be issued to the original payment method after we receive the products, inspect them and confirm that they have not been opened. All customers must contact us after returning the package and provide us with the track and trace information so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.
3. Why can't beauty and health products be returned?
A list of hygiene items that cannot be returned for a refund (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, do not allow the return of beauty and health products. We are not alone in this. Other beauty and health product suppliers do not allow returns for the same reasons.
In general, products cannot be returned if any of the following conditions apply:
- the buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party;
- the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the intermediary and/or packaging.
- the defect is wholly or partly the result of regulations regarding the nature or quality of the materials used, issued or to be issued by the government;
- Sanitary products cannot be taken back and refunded, certainly not with the current COVID-19 measures.
- For sealed products. Once the seal is broken, these products cannot be returned.
4. Do I have to cover the cost of the return shipping?
Yes, all customers are responsible for the cost of their return shipping. We encourage you to send your return with track and trace as we cannot take responsibility for lost returns.
5. How do I return my order?
We aim to provide you with the best customer service and make sure you are happy with every order. To simplify our returns process and expedite your refund or exchange, please notify us via email at info@primeuplift.com and we will give you further instructions.
We understand that you have decided to return the product for a full refund. Please follow these instructions to ensure a smooth process:
Important points:
1. Packaging: make sure the item is properly packed to avoid damage during transit.
2. Tracking: Use a shipping method that provides tracking information. Kindly share the tracking code with us so we can keep track where the parcel is.
3. Cost: you are responsible for the cost of the return.
4. Customs fees: Report the package correctly to customs to avoid delays.
5. Condition: the item must be in original condition to receive a full refund.
Return Address:
Shenzhen HST Electronics Co, Ltd.
5th Floor, Building 8, Zhengzhong Industrial Zone
Tangxin Road, Fuhai Street, Bao'an District
Shenzhen, Guangdong Province
Postal Code: 518100
China
WARNING: Please notify us first at info@primeuplift.com to ensure the refund is processed correctly.
6. How can I contact you?
You can reach us by email at info@primeuplift.com. The Wecro team works seven days a week. We always guarantee you a response within 24 hours and are happy to help!
7. My order is damaged, what should I do?
That's a shame! Unfortunately, it may happen that your product is damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. Unfortunately, the return period will then expire.
To help us find the quickest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface where the label and defect can be clearly seen are best. We will use this information to help you with your order and prevent mistakes in the future.
For defective items, we always deliver a new package for free the first time and unfortunately cannot issue a refund. If it arrives defective the second time, we will refund you the full purchase price.
For questions about products that were damaged on arrival, please contact us at info@primeuplift.com.
8. I provided the wrong address. What should I do?
Let us know the correct address immediately so that we can change it for you. If your package has already been shipped, we will not be able to change the address.
